Listen Up – 8 Tips for Active Listening


  Listen up… ( well you are actually reading ) If you have followed me on social media, read my blogs, or heard me speak, you know that I am a HUGE advocate of active listening. Seriously. Listening is so important in our relationships. All of our relationships.  Personal relationships. Family relationships. Business relationships. I {Read More…}

Share Your Customer Service Tips- Tip Tuesday

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Welcome to customer service TIP TUESDAY!! This blog is dedicated to sharing TIPS with you about all things related to customer service. As a special treat I want you to share your TIP with me that you would think improve the way businesses care for their customers. What customer service tips do you have up {Read More…}

Service + Confidence = Customer Trust

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What does confidence have to do with Customer Service? I was recently working with a client who was passionate about her product and service she provided in her business. She knew all the ends and outs of her product and was proud of the service she provided to her customers. The problem was starting or {Read More…}

Tip Tuesday-Teamwork

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Working with others, requires cooperation and teamwork. Who do you work with? If you are an entrepreneur your team is likely made up of Virtual Assistants, coach, web designers, mentor, graphic designers, etc. If you are a small business owner, you likely have employees, business coach, vendors, other professionals, managers, etc. Either way, you and {Read More…}

Tip Tuesday-Leadership Quotes

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In memory of an amazing leader, Truett Cathy, please enjoy some great leadership quotes. If you do not know who he is, please read “Leadership Lessons I Learned From Truett Cathy” “Being in the food business, you have to remember to do each and every thing right, every time.” “You have to be very careful {Read More…}

Tip Tuesday- How to Avoid Slimy Sales Tactics

slimy sales tactics

I love working with driven entrepreneurs. I love helping small business owners create a great plan to serve their customers well but you know what drives me crazy, slimy sales tactics! This past week I was talking with a lady online, who was trained poorly in customer care, but trained well in what I call slimy {Read More…}

My Biggest Mistake in Business

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Want to know what my biggest mistake was when I started my business. When I decided to launch my business, I had no idea what I was doing. I did not know how to create websites or how to write codes or do graphic design. I also didn’t know how to create a business plan. {Read More…}

Who likes Surprises?

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Do you love surprises? I love good surprises!!!  I do not like bad surprises. Guess who else likes good surprises? Your customers!!!! I recently met a Deb Brown.  Deb Brown has an amazing business ( where she is known for putting the personal touch on virtual relationships!!! She surprises and delights her clients by helping them reach out to their customers in {Read More…}

” I can’t do that because…”


Have you every heard the phrase, ” I can’t do that because ________.” “I can’t do that because I don’t have enough money.” “I can’t do that because of my lack of training.” “I can’t do that because I do not know how.” Have you ever thought these statements? Have you ever said these statements? {Read More…}

Tip Tuesday – To Serve or Be Served


To Serve or To Be Served… that is the question. We all want to be served, right? We make restaurant decisions based on whether we want to self serve or  be served.  We make banking decisions based on whether we want to self serve or be served.  We make decisions in travel, hardware stores. shoe {Read More…}