7 Strategies for Exceptional Customer Service


How would you like to follow 7 simple strategies for exceptional customer service. These strategies were created by Shep Hyken and are discussed in almost every book he writes about customer service. I want to share these quick strategies with you so you can see how they fit in your business. Walking the Walk – {Read More…}

Customer Service is about People

good people

                Good customer service starts with good people. Great customer service starts with good people who are trained to do the basics well. In my book, Serve Big, we dive into the basics of customer service like attitude, consistence, first impressions, and courtesy. (www.denisemock.net/servebig) We can train people to {Read More…}